Children’s Flight of Hope, Inc. (“CFOH”) is a nonprofit organization that evaluates flight requests for no cost, third party air transportation for seriously ill or injured children to obtain medical treatment and arranges such transport for accepted flight requests. “CFOH” is willing to take such steps, provided that partner organization representatives and qualified adult travelers meet the requirements in these Mission Delivery Policies & Procedures. “CFOH” reserves the right to decline or terminate flight requests for any reason, including without limitation for failing to adhere to the standards set forth in these Policies.
· “CFOH” requires at 21 days to evaluate a flight request, unless “CFOH” – in its sole discretion – waives this requirement because of extenuating circumstances.
· “CFOH” arranges for no charge air transportation solely for the child requiring medical support and one companion.
· Those flight requests that are approved by “CFOH” are filled on a first-come, first-served basis until limit is reached as determined by “CFOH” in its sole discretion.
· “CFOH” retains the right to accept and deny flight requests in its sole discretion.
· “CFOH” does not arrange for ground transportation to and from an airport to a medical facility or other overnight accommodations.
· Medical appointments at a destination facility must be established by partner organization representative or qualified adult traveler prior to “CFOH” accepting a flight request.
· Because of frequent and often unavoidable travel changes, “CFOH” strongly recommends that no flights are booked for the same day as a medical appointment.
· “CFOH” does not provide air ambulance transport, life support, medical equipment, or other medical assistance of any type. The Child must be able to board the aircraft and be able to sit in the seat during the flight.
For accepted mission requests:
· “CFOH” does not pay commercial airline baggage fees.
· “CFOH” will work with commercial airlines to arrange for assignment of best seats available, but negotiating seat changes is the adult traveler companion’s sole responsibility.
· In general, “CFOH” does not transport children with medical equipment. You are responsible for providing any permitted medical equipment that may be needed during the flight (including Oxygen). Medical equipment may be subject to Federal regulation, and is subject to the policies of, and approval by, the airline. You are responsible for obtaining any required approvals from the airline. You should be prepared to provide medical documentation for all medications, feeding supplements, medical equipment, etc. that may come into question during airport security screenings.
· “CFOH” makes every effort to obtain wheelchair assistance as needed but is not responsible for the lack of acknowledgement of this request by the airline or lack of support at any airport.
· Ticket Changes:
o Airline Changes/Cancellations: If the airline cancels a flight due to weather, mechanical issues, or other circumstances it is the responsibility of the airline to provide an alternative flight as close to the original destination and arrival time as possible. You should work directly with the airlines to reschedule canceled flight and communicate the new travel plan to “CFOH” representative by calling 919-460-4334. “CFOH” will not book another flight as a result of an airline directed cancellation. You should communicate possibilities of travel interruptions with the destination physician/medical team and make adjustments to the child’s treatment plan accordingly.
o Client Changes/Cancellations: If a flight needs to be changed or canceled due to the Child’s needs, please contact “CFOH” directly to determine the best course of action. “CFOH” will work with the airlines to make necessary changes. If the ticket change is voluntary (e.g. early release from medical facility) any and all fees and costs associated with ticket changes will be paid for by client. If the required change is unavoidable due to a medical emergency of the Child, a description of the medical need must be documented and provided by the Child’s physician. In this case, “CFOH” will incur the cost of a reasonable change fee. If documentation satisfactory to “CFOH”, in its sole discretion, is not provided, the client is responsible for all change fees.
· All air travelers should plan to arrive 1.5 to 2 hours prior to departure for all domestic flights and 2 to 3 hours for international flights.
· Travelers should adhere to all baggage restrictions to avoid extra fees or having to leave behind items.
· “CFOH” encourages travelers to understand and take advantage of priority boarding during travel. These opportunities can help cut down on the stress of boarding and waiting for departure.
· If additional aid is needed during travel, do not hesitate to request assistance from airline customer service or TSA representatives.